Terms of Service
Last Updated: 24-11-2025
Effective Date: 24-11-2025
1. Introduction
These Terms of Service (“Terms”) govern your use of Bamajan’s website, services, and products (“Services”). By purchasing or using our Services, you agree to be bound by these Terms.
If you do not agree, you must stop using our Services.
"Customer" refers to the individual or entity placing the order.
"Final Consumer" refers to the individual receiving the service if different from the Customer.
2. About Us
Bamajan Services
Email: info@bamajan.nl
Address: Waardenburgstraat 92, Tilburg, The Netherlands
We operate as a service platform offering operational, logistical, and concierge-style services delivered either to the Customer or to a Final Consumer designated by the Customer.
3. Eligibility
To use our Services, you must:
- Be at least 18 years old
- Have the legal capacity to enter into a contract
- Provide accurate and complete information
- Purchase Services only for lawful purposes
If you act on behalf of an organization, you represent that you have the authority to bind that organization.
4. Scope of Services
Bamajan provides various remote and physical services, including but not limited to:
Additional Information Required
Certain services may require additional information such as:
- Full name of the final recipient
- Delivery address
- Specific instructions or authorization
- Concierge services
- Gift or product delivery
- Family support services
- Other customized services within agreed legal boundaries
We reserve the right to refuse services that violate laws, ethical standards, or operational feasibility.
5. Ordering & Contract Formation
A contract is formed when:
- You submit an order through our website or communication channels, and
- We accept your order and confirm it via email, invoice, or internal approval.
All purchases are governed by these Terms and the corresponding invoice. We reserve the right to decline or cancel orders at our discretion.
6. Payments & Billing
Failed or Disputed Payments
We may suspend or cancel services if a payment fails, is reversed, or is suspected of fraud.
Taxes
All applicable taxes, VAT, or duties will be added in the invoice where required by law.
- All payments are processed via Stripe using secure industry standards.
- We do not store or access credit-card information.
- Prices are stated in the currency shown at checkout.
- All payments must be completed before the service is delivered unless otherwise stated.
- Invoices serve as a legally binding agreement.
7. Customer Responsibilities
The Customer agrees to:
- Provide accurate and complete information
- Ensure the legality of the requested service
- Inform the Final Consumer (if applicable) about relevant privacy obligations
- Avoid placing orders involving illegal, harmful, or fraudulent activities
- Cooperate with our team to ensure proper service delivery
If incorrect or incomplete information is provided, Bamajan is not responsible for delays, additional costs, or failed delivery.
8. Delivery to Final Consumers
When a service is ordered for someone else:
- The Customer guarantees they have the right to share the recipient's personal data
- Bamajan may contact the recipient directly if required
- We are not responsible if the recipient refuses the service or is unreachable
We reserve the right to request additional verification for security or compliance reasons.
9. Refunds, Cancellations & Modifications
9.1 Refunds
Refunds may be issued only when:
- The service has not started
- The service cannot be delivered due to reasons attributable to Bamajan
- A legal requirement mandates a refund
When Refunds Are Not Provided
We do not provide refunds when:
- Incorrect information was provided by the Customer
- The Final Consumer refused the service
- Local authorities imposed restrictions outside our control
- The Customer changes their mind after the service has started
9.2 Cancellations
Cancellation requests must be submitted before the service begins.
Once a service is in progress, cancellation may not be possible.
9.3 Modifications
Modification requests may be accepted if operationally feasible and may incur additional charges.
10. Prohibited Uses
Customers may not use our Services for:
- Illegal activities
- Fraud, harassment, or threats
- Money laundering or sanction-evading transactions
- Delivery of prohibited or restricted items
- Activities that endanger staff or third parties
We may refuse or terminate services at any time if misuse is detected.
11. Intellectual Property
All content, branding, text, images, and materials on our website are owned by Bamajan or its licensors.
You may not:
- Copy
- Reproduce
- Redistribute
- Resell
- Modify
any part of our content without prior written permission.
12. Limitation of Liability
To the fullest extent permitted by law:
- Bamajan is not liable for indirect, incidental, or consequential damages
- We are not liable for failures caused by incorrect customer information
- We are not responsible for delays or force majeure events (weather, government rules, etc.)
- Our liability is always limited to the amount paid for the specific service
Nothing in these Terms excludes liability where prohibited by law.
13. Indemnification
You agree to indemnify and hold harmless Bamajan against any claims, losses, damages, or expenses arising from:
- Misuse of our Services
- Violations of these Terms
- Providing false or unauthorized data
- Actions or misconduct of the Final Consumer
14. Privacy & Data Protection
Your use of our Services is also governed by our Privacy Policy, which describes:
- What data we collect
- How we process it
- How GDPR compliance is ensured
The Privacy Policy forms an integral part of these Terms.
15. Service Availability & Changes
We strive to provide uninterrupted, high-quality service but do not guarantee:
- Continuous availability
- Error-free performance
- Immediate response times
We may update, improve, or discontinue certain services at any time.
16. Updates to These Terms
We may update these Terms at any time and without prior notice.
The updated version will always be published on our website.
Continued use of our Services constitutes acceptance of the updated Terms.
17. Governing Law & Jurisdiction
These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules.
Any disputes must be brought before the competent courts of the Netherlands.
18. Contact Information
If you have any questions regarding these Terms:
Email: info@bamajan.nl
Address: Waardenburgstraat 92, Tilburg, The Netherlands